Before contacting your payment provider
If a payment succeeds but a reward is not delivered, contact Mazilky support first. The payment system keeps a transaction record that can be checked against PayPal.
Duplicate or incorrect charges
Duplicate charges, incorrect amounts and confirmed technical payment errors should be reported with the relevant transaction details so they can be investigated.
Digital rewards
Shop Balance, Crimson Tokens and Mazilky Prime are digital server benefits. Refund requests are reviewed case-by-case, subject to applicable law and the delivery state of the purchase. This policy does not limit any statutory consumer rights that may apply.
Chargebacks
Do not use a chargeback as a substitute for contacting support about a delivery problem. Fraudulent or abusive payment disputes may result in account restrictions where permitted.
Need help?
If a payment or delivery looks wrong, contact Mazilky through the official Discord/support channel with the approximate payment time and transaction reference. Never post payment credentials publicly.